A quality policy is a statement of an organization’s commitment to quality, outlining its goals and expectations for reaching and keeping high standards of quality in all of its operations. The policy is usually based on the organization’s core values and is meant to help everyone in the organization make decisions.
The following could be part of a typical quality policy:
- Commitment to quality: A statement that shows that the company is committed to giving customers products or services that meet or exceed their expectations and is also committed to improving all the time.
- Customer focus: A commitment to understanding and meeting customers’ needs and to making sure they are happy.
- Compliance: A promise to follow quality and safety-related laws, rules, and standards set by the industry.
- Continuous improvement: A promise to keep improving quality by using best practices, data analysis, and feedback from customers and stakeholders.
- Participation of employees: A promise to include employees at all levels in improving quality and to offer training and development opportunities to help reach this goal.
- Responsibility and accountability: A commitment to setting up clear lines of responsibility and accountability for quality throughout the organization, from top management to front-line employees.
- Communication: A promise to talk to customers, suppliers, employees, and other stakeholders about quality issues and efforts to improve quality in an open and honest way.
The quality policy should be shared with all employees and other important people, and it should be looked at from time to time to make sure it is still relevant and in line with the organization’s goals and values. By setting up a clear and thorough quality policy, organizations can build a culture of quality that helps them be successful and last for a long time.
Usage
It is used / referred in Quality Management
