Net Promoter Score (NPS) Net Promoter Score (NPS) is a way to measure how loyal and happy a customer is. It’s based on a simple question: “On a scale of 0 to 10, how likely are you to recommend our product or service to a friend or colleague?” Customers who give a score of 9 or 10…
Business Case A business case is a paper that explains why a business project or effort should be done. It is a thorough look at a project’s costs, rewards, risks, and possible returns. It is often used to convince partners to invest in or support the project. Typically, a business case has the following parts: The executive…
Project Vision Statement A Project Vision Statement is a short, clear, and encouraging statement that explains the general goal and purpose of a project. It lets everyone know what the project is trying to do and how it will affect the people involved and the organisation as a whole. A well-written Project Vision Statement can get team…
Assumption Log Analogous estimating is a method used in project management to predict how long a task or project will take, how much it will cost, or how much work it will take by comparing it to similar tasks or projects that have already been done. This method is often used when there isn’t enough information or…
Backlog In project management, a backlog (or product backlog) is a list of tasks that need to be done in order to reach the project’s goals. The tasks are listed in order of priority. Most agile project management methods, like Scrum or Kanban, where work is done in small chunks called iterations or sprints, use a queue….
Change Log A change log is a record that keeps track of all the changes that are made to a project, system, or product. It keeps track of all the changes that have been made and gives an audit trail so that people can be held accountable. The most important parts of a change log are: Date:…
Risk Adjusted Backlog Risk-Adjusted queue is a method used in Agile project management to help teams prioritise their queue based on risk. It involves giving each item in the list a risk score, which is then used to decide the order in which the items should be worked on. Most of the time, the following steps make…
Stakeholder Register A Stakeholder Register is a record that lists all the people who have an interest in a project. It gives a full picture of what each person does, how much power they have, and how much they care about the project. The goal of the Stakeholder Register is to make sure that stakeholders are properly…
