Quality metrics are numbers that can be used to figure out how good a product or service is. Quality metrics are often used in quality control and quality assurance processes to track performance, find trends, and find problems or defects. They can also be used to keep an eye on processes and products and make them better over time.
Some examples of common quality metrics used in different industries are:
- Defect Density: Defect Density is the number of problems found in a product or service divided by its total size or volume.
- Customer Satisfaction: Customer Satisfaction is how happy customers say they are with a product or service. This is usually measured through surveys or other ways of getting feedback from customers.
- First Pass Yield: First Pass Yield is the number of products or services that are done right on the first try, without having to be redone or fixed.
- On-time Delivery: On-time Delivery is the percentage of products or services that are delivered on time or within the agreed-upon timeframe.
- Mean Time to Fail (MTTF) : Average Time to Fail (MTTF) is the average amount of time between the first use of a product or service and the first time something goes wrong.
- Defect Removal Efficiency: Defect Removal Efficiency is the number of problems that are found and fixed before a product or service is sent to a customer.
- Time to Resolution: Time to Resolution is the amount of time it takes to find and fix problems or defects in quality.
The right quality metrics to use will depend on the organization’s goals and the products or services it sells. Metrics for quality should be tracked and analyzed regularly so that trends can be found, benchmarks can be set, and decisions about process improvement and quality management can be made with more information.
Usage
It is used in Quality Management
